At Saucony Shop, we’re committed to keeping you moving forward – whether that’s on the road, trail, or through our seamless shipping and returns process. Designed with runners in mind, our policies ensure you get your gear when you need it and can make adjustments when necessary.

Shipping Information

Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).

We offer two shipping options to meet your needs:

1. Standard Shipping

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Cost: $12.95 USD
  • Tracking: Included

2. Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Cost: Free for orders over $50 USD
  • Tracking: Included

Note: We ship worldwide except to certain Asian countries and remote areas. International customers may be responsible for customs fees or import taxes.

Returns & Exchanges

We accept returns within 15 days of receiving your order. To be eligible:

  • Items must be unused, in original condition with all tags attached
  • Original packaging must be included
  • Proof of purchase is required

Non-Returnable Items:

For hygiene and safety reasons, we cannot accept returns or exchanges on the following products:

  • Socks
  • Sports Bras
  • Bottles & Hydration Packs

These items are clearly marked on their product pages.

How to Return an Item

  1. Contact Us: Email [email protected] within 15 days of receiving your order. Include your order number and details about the product you’re returning.
  2. Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return: Send the package to our returns center at:
    Saucony Shop
    4063 Dye Street
    Mesa, US 85205
    We recommend using a trackable shipping service.

Refund Process

  • Once received, we inspect returns within 3-5 business days
  • We’ll notify you of approval or rejection
  • Approved refunds are processed to your original payment method
  • Refunds appear in your account within 5-10 business days (depending on your payment provider)
  • Original shipping fees are non-refundable

Exchanges

We’re happy to exchange items for different sizes or colors (subject to availability). Follow the same return process but indicate in your email that you’d like an exchange.

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected] with photos and your order number. We’ll arrange a replacement or refund and cover all shipping costs.

International Returns

  • Customers outside the U.S. are responsible for any customs fees or taxes
  • Mark packages as “Returned Goods” to avoid additional charges
  • Refunds are issued in USD and may be subject to currency conversion fees

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Need Help?

Our team of runner-supporters is here to assist you:

Thank you for choosing Saucony Shop for your running needs. We’re here to make your experience as smooth as your stride!