At Saucony Shop, we understand that even the most dedicated runners occasionally need to adjust their gear. That’s why we’ve created a straightforward returns and exchanges process to ensure you’re completely satisfied with your running equipment.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging
  • All tags and labels must be attached
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Socks
  • Sports Bras
  • Bottles & Hydration Packs

These items are marked as non-returnable on their product pages.

How to Initiate a Return or Exchange

Follow these steps to return or exchange an item:

  1. Contact our team within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package your item – Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
  4. Ship your return – Send the package to our returns center at the address provided in your RMA email. We recommend using a trackable shipping service.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). Original shipping fees are non-refundable.

Refund Process

Once your return is received and inspected (typically within 3-5 business days after arrival):

  • We will notify you of the approval or rejection of your refund
  • Approved refunds will be processed to your original payment method
  • Refunds may take 5-10 business days to appear in your account, depending on your payment provider

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. The process is the same as returns – simply indicate in your email that you’d like an exchange rather than a refund.

International Returns

For customers outside the U.S.:

  • You are responsible for any customs fees or taxes associated with the return
  • Please mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in USD and may be subject to currency conversion fees

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Saucony Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item Details:
Product Name: [Product Name]
Size/Color: [Size/Color]
Reason for Return: [Reason – e.g., wrong size, defective item, etc.]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Questions?

Our team of runner-supporters is here to help! Contact us at:

Email: [email protected]
Mail: Saucony Shop, 4063 Dye Street, Mesa, US 85205

We appreciate your trust in Saucony Shop for your running needs and are committed to making your experience as smooth as your stride.