Welcome to Saucony Shop’s FAQ page! As a global running gear retailer, we’re here to support runners worldwide with premium footwear and apparel. Below you’ll find answers to our most common questions about products, shipping, returns, and more.

About Our Products

Q: What types of running products do you offer?
A: We specialize in performance running gear including Road Racing Shoes, Trail Running Shoes, Track Spikes, Apparel (for both Men and Women), Sports Bras, Socks, Bottles & Hydration Packs, Nutrition & Hydration products, Sunglasses, and Injury Prevention & Recovery gear.
Q: How do I choose the right running shoe?
A: Our shoes are categorized by running style (Road Racing, Trail Running, Track Spikes) to help you find the perfect match. Consider your typical running surface and distance when selecting. For personalized recommendations, email our customer service at [email protected].
Q: Do you offer products for both men and women?
A: Absolutely! We have dedicated Men and Women sections with products specifically designed for each gender’s running needs.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Yes! We use industry-standard encryption to protect all transactions. We never store full payment details on our servers.
Q: Can I modify or cancel my order after placing it?
A: Orders process quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request.

Shipping & Delivery

Q: Where do you ship from?
A: All orders ship from our Arizona-based warehouse at 4063 Dye Street, Mesa, US 85205 for fast processing.
Q: What shipping options are available?
A: We offer two convenient options:
– Standard Shipping ($12.95 flat rate): DHL/FedEx, 10-15 days after dispatch
– Free Shipping (orders over $50): EMS, 15-25 days after dispatch
Q: How long does order processing take?
A: We process most orders within 1-2 business days (excluding weekends). During peak seasons, allow an extra 1-2 days.
Q: Do you ship worldwide?
A: Yes! We ship globally except certain Asian countries (due to import restrictions) and remote islands/territories with limited carrier access.
Q: How can I track my order?
A: You’ll receive a confirmation email with tracking number once your order ships. Our premium carriers provide regular updates on your shipment’s progress.

Returns & Exchanges

Q: What is your return policy?
A: We offer easy returns within 15 days of delivery. Items must be unused and in original condition with tags attached. Visit our Returns Policy page for complete details.
Q: How do I initiate a return?
A: Please email [email protected] with your order number and reason for return. We’ll provide return instructions and address.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect your return. The original payment method will be credited.

Customer Support

Q: How can I contact customer service?
A: Our dedicated team is available via email at [email protected]. We typically respond within 24 hours.
Q: Do you offer sizing advice?
A: Yes! Each product page includes detailed sizing charts. For personalized advice, email us with your measurements and typical running shoe size.

Runner’s Note: We’re runners too, and we understand the excitement of new gear! Our team is committed to getting your performance equipment to you quickly and answering any questions along your running journey.